J. Nielsen: "Response Time"
S. Barber: "Beyond Performance Testing: How fast is fast enough?"
P. Sevick: "How fast is fast enough?"
C. Loosely: "When is your Web Site Fast Enough"
A. Bouch, A. Kuchinsky, N. Bhatti: "Quality is in the Eye of the Beholder"
S. Barber: "Get Performane Requirements Right"
M. Bolton: "More Stress, Less Distress, Better Software"
Also check out the Application Performance Index site @ http://www.apdex.org/
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