https://archive.is/CKWi0
In 2023, Kumar’s employer, the Paris-based outsourcing giant Teleperformance, rolled out an accent-altering software at his office in Gurgaon, on the outskirts of New Delhi. In real time, the AI smooths out Kumar’s accent — and those of at least 42,000 other Indian call center agents — making their speech more understandable to American clients on the other end of the line.
“Now the customer doesn’t know where I am located,” Kumar said. “If it makes the caller happy, it makes me happy, too.”
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