BBC
This is an interesting insight into one of the consequences of AI: it enables individuals to complain more easily, but it also makes letters/emails putting forward complaints longer and more complex.
The article looks at the various implications of this. It is clear that providing good service in a fair manner would be one way to avoid complaints, AI-generated or not. And most complaints could probably be resolved if the complainant were able to actually talk to (or even meet) an official representing the company/organization - but this is not possible, as we know, in practice and in most cases.
There will always be a proportion of complaints that are frivolous and vexatious: for people behind such complaints, AI is a godsend - a one-page complaint turns into a 25-page long dossier, as the article explains.
_______________
A rising tide of complaints written with the help of AI is substantially increasing the workload of schools, local councils and other public bodies, the BBC has been told.
Chatbots can produce complex arguments, often quoting regulations or acts of Parliament, with documents running to dozens of pages long.
One body said complaints once contained to a single sheet of A4 could now run to 20 pages. They said AI also made errors and sometimes misquoted legislation, and further added to the time it takes to deal with grievances.
[...] They wrote: "Maybe the issue isn't the use of AI, but the inability to talk to human beings in public services these days?"
_____________
No comments:
Post a Comment